Refund Policy
If Ostgate is not right for you, you get your money back in full within 30 days of your first purchase or of a yearly renewal, with no questions asked.
Last updated
How to ask for a refund
Write to support@ostgate.app within 30 days of the charge, from the email address you used at checkout or with your order number. You can also contact Paddle, which processed your payment, at paddle.net.
The refund goes back to the payment method you used. When it shows on your statement depends on your bank or card provider.
What happens after a refund
The licence key is revoked. Ostgate on your Macs then stops opening new connections within three days, the longest it works offline. Sessions already open are not closed.
Renewals and cancelling
- A yearly renewal is covered by the same 30 days, counted from the renewal charge.
- Monthly renewals are not refunded; cancel instead, and the licence stops at the end of that month.
- You can cancel a renewal at any time, through the link in your receipt from Paddle or by writing to us. The licence keeps working until the end of the period you paid for.
- After 30 days, the rest of a paid year is not refunded.
- Business: users added during the period are covered by 30 days from the charge for them.
Your statutory rights
This policy adds to your rights under the law of the country where you live and does not limit them. If you are a consumer in the European Union or the United Kingdom, the 30 days here are longer than the 14-day withdrawal period.
Who sells Ostgate
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Contact
Write to support@ostgate.app.